At Serenlly, we value each and every single customer. Our top priority is making sure the items get delivered to our customers as soon as possible. We offer FREE SHIPPING on all orders. Normally you will receive your order in 15‑20 business days from the date that it is placed.
Payment Confirmation
- A confirmation email will be sent to you once the order is authorized and verified.
- Once payment is verified, the order cannot be cancelled or modified within this period. However, we will do our best to support your reasonable request.
Processing
- It normally takes 1‑7 business days to process your order. Please note that holidays & weekends are not included.
- Pre‑ordered items require extended processing time; please refer to our pre‑order page for more detailed information.
- If all items in your order are ready within 24 hours, we can arrange shipment within one business day.
Shipping
- Shipment takes approximately 1 to 20 business days to reach destination countries.
- Once your order is shipped out, an email notification with your international tracking number will be sent to you.
- Please note: Total Delivery Time = Processing Time + Shipping Time
Buy with Prime Shipping
- Orders completed via Buy with Prime enjoy fast, free delivery supported by Amazon’s logistics network.
- Your Buy with Prime order will be fulfilled following Amazon’s delivery standards and tracking, often faster than our standard shipping service.
Delivery
- If you want to track your order, please click “Track Order” to view real‑time shipping information.
Shipping Delays
- Shipping time is estimated and commences from the date of shipping, rather than the date of order. Delivery may take longer than the expected date due to invalid address, customs clearance procedures or other unforeseen causes.
- For certain destinations, delivery may take about 30‑90 days. We offer compensation if shipping exceeds the timeframe stated within this shipping policy.
- Please submit a support ticket within 6 months of shipment if your package does not arrive in time. Our representative will get back to you within 24 hours. Note that overdue requests may not be accepted. We appreciate your kind understanding.